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Our workshop is still open during stage 4
lockdown, however, the retail shop front will be closed due to the restrictions, so please drop your bike through our back door (contactless)
Workshop operational time is now from 09:30 - 13:30 Monday to Friday.
Contactless pickup and delievery service costs $20 (Incl pick up and delivery), available 7 days a week, if you are in need of emergency repair work, please text us on 0423655588 in the following format, you will get our confirmation as early as possible. Due to travel restrictions, we
can only offer the pick up and delivery service in these suburbs: Balwyn, Balwyn North, Blackburn, Blackburn North, Box Hill, Box Hill South, Burwood, Camberwell, Canterbury, Mont Albert,
Surrey Hills, Glen Iris.
Your full name,
Pick up address,
No. of Bikes,
Preferred pickup date
Morning or afternoon?
E.g. David Jones, 1000 Bourke Rd Camberwell, 2 bikes, 07/07/2020 (Tue), Morning.
Terms and Conditions :
Victorian Social distancing rule must be applied upon pick up/delivery.
Parts Installation may incur additional labour charges, which will be quoted to you upon our mechanics’ check. Please note, if you
choose not to follow our recommendations, we cannot guarantee that your bicycle will work as it should and BIKEPRO accepts no liability for any defects arising with the bicycle as a result of not
having this work undertaken.
Cancellations must be made a minimum of 24 hours before the scheduled service. If cancellation occurs within 24 hours of a
scheduled service, BIKEPRO reserves the right to charge a cancellation fee of $20.
Customers not present upon agreed pickup time will be contacted by our mechanic. If customer is not contactable, unavailable, or otherwise unable to
attend, the mechanic will leave the site and a charge of $20 will be listed on the customers’ account, payable before any future bookings will be attended by our mechanics. BIKEPRO reserves the right
to refuse service to customers who have cancelled bookings repeatedly on short notice.
Payment is required on the day of completion, or on/before delivery to the customer. If payment is not met, the mechanic may hold
your bike until such a time as the payment is processed.
Pick up/delivery time may vary due to traffic and other unforeseen events, our staff will keep you closely
informed.
We will happily service E-Bikes, however, will only service mechanical parts of branded E-Bikes, not the motorized
parts.
Parts required for jobs may not be in stock at time of service, will potentially need to be ordered. Parts ordering can take up to
a few weeks to receive from suppliers.
At BIKEPRO we are committed to providing a high level of service. However, we also reserve the right to refuse any service job if
due to safety concerns or poor behaviour of the customer.
Any personal items left on the bicycle when it is picked up are left at the customer’s own risk and BIKEPRO accepts no liability
for any loss or damage to these items. We recommend you remove any such items prior to your bike pick up.
BIKEPRO takes no responsibility for perceived damage to customers bicycles that are supposed to have occurred during service or
transport. Perceived refers, but is not limited to “not feeling right”, “not looking right”, and “not how it was given to the mechanic.”
BIKEPRO takes your privacy very seriously, will not disclose any customer’s personal information to any other third
parties.
By booking a service with BIKEPRO pickup/delivery, you agree to all the above terms and conditions.
BeSpoke R1 custom titanium bike
Speed & comfort, stable & agile handling are not mutual exclusive
incorporate with latest technologies & features
Maximum tyre size 700 x 34 rear / 700 x 34 front for multi riding dicipline
Custom build to your needs
Bespoike One Ultegra R 8070 Di2 Disc
BeSpoke ONE custom titanium bike
Bespoke One Sram Force XO1 Eagle AXS hack build
Bespoke One with Custom graphic, internal dynamo cable & GXR / XT Di2 11-50T hack build
BeSpoke Zero
Custom Road & gravel wheels are available.
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